Refund & Cancellation Policy

1. General Principle

The services provided by Kaldan Digital consist of customized digital marketing work tailored to each client. Therefore, service fees represent labor and time investment, not a physical product.

2. Cancellation Terms

• 30-day notice: Clients wishing to terminate a service agreement must provide written notice at least 30 days before the next billing period.
• Notice period: Cancellation does not take effect until the 30-day notice period has elapsed; service continues as normal during this period.
• Cancellation notice: Must be submitted via email to info@kaldandigitalmarketing.com.

3. Refund Conditions

Partial or full refunds may be considered in the following cases:

• Technical failure: If a service never commenced due to a technical error attributable to Kaldan Digital, the full fee for that month will be refunded.
• Partial service: If cancellation occurs mid-month by mutual agreement, a pro-rated refund for unused days may be considered.

Note: No refunds are issued for ad campaigns already launched, content already produced, or strategy work already completed. Ad spend (the advertising budget itself) is never refundable under any circumstances, as those funds are collected directly by Meta or Google.

4. Refund Process

1. Submit your refund request by email.
2. Your request will be reviewed within 3 business days.
3. Approved refunds are returned to the Stripe account used for payment within 5–10 business days.

5. Contact

For refund and cancellation requests: info@kaldandigitalmarketing.com